Course Information

Are you aspiring to embark on a rewarding career as a Healthcare Assistant (HCA) within a general practice setting?

This comprehensive program offers a holistic approach to healthcare training, beginning with the consolidation of mandatory Care certificate modules and extending to an exploration of the pivotal role of Healthcare Assistants (HCAs) in general practice. Delve into the intricacies of common long-term conditions, equipping yourself with the knowledge needed to provide compassionate and informed care. The course goes beyond theoretical understanding, providing hands-on training in essential clinical skills. From mastering vital signs assessment to proficiency in urinalysis, blood glucose monitoring, and implementing the NEWS2 (National Early Warning Score), you'll gain practical experience vital for success in a general practice setting. Learn the nuances of chaperone etiquette, emphasising the significance of patient dignity and privacy in healthcare interactions. Furthermore, our program focuses on health promotion strategies, empowering you to contribute actively to preventive measures and lifestyle interventions for enhanced patient well-being. As a crucial component of your professional growth, the course guides you in developing a comprehensive portfolio that highlights your skills and commitment to continuous improvement. Led by experienced healthcare professionals, our flexible learning approach accommodates your schedule, allowing you to progress at your own pace. Enrol now to unlock your potential, acquire the necessary skills, and make a positive impact on patient care in the dynamic environment of general practice.


Please read before purchase.

This online course requires you to have clinical mentorship and support to enable you collaborate the online theory you learn within this course alongside the practical element within the workplace. Please make sure you have this support in place before you purchase this course.

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125 Credit Hours of CPD

This course has been accredited by the CPD Group.

You can check the validity of the course by clicking on this image: 

Student Feedback

A sample of student feedback who have completed this course

  • Very clear and easy to understand and kept my focus with different layouts and colour's

  • Easy to follow and clear descriptions

  • I was able to complete the training at home and now have knowledge of tasks I will be observing and being observed doing, before starting them

  • Very clear information that was easy to understand and the demonstration videos were also informative

  • Clear bite sized explanation. It was very clear and the videos helped to visualize the theory.

  • I most liked the visual examples as well as theoretical

Course curriculum

  • 1

    Introduction to Healthcare

  • 2

    Understanding Your Role

    • Understanding Your Role

    • Job Description

    • Workplace Relationships

  • 3

    Personal Development

    • Personal Development

    • Learning Journey

    • SMART objectives

    • For your portfolio

  • 4


    • Short Quiz

    • Summary - your learning so far.

  • 5

    Equality and Diversity

    • Equality and Diversity

    • What is Equality and Diversity?

    • Equality

    • Diversity

    • The Equality Act 2010

  • 6

    Duty of Care

    • Duty of Care

    • What Does It Mean?

    • Complaints and Concerns

    • Mistakes do happen

  • 7

    Privacy and Dignity

    • Privacy and Dignity

    • Person-centered Care

  • 8

    Working in a Person-centred way

    • Working in a person-centred way

    • Care

    • Care Values

    • Wellbeing

  • 9

    The 6 C’s

    • The 6 C's

    • Mandatory Values

  • 10


    • Short Quiz

    • Summary

  • 11

    Conflict Resolution

    • Conflict Resolution

    • Conflict Resolution and Management

    • Working Together

  • 12

    Making Every Contact Count

    • Making Every Contact Count

    • Health promotion and Death Prevention

    • Acronym COM-B

    • Don't be Shy!

  • 13


    • Short Quiz

    • Summary

  • 14

    Introduction to General Practice

    • Introduction to General Practice

    • Care Quality Commission

    • CQC Ratings

    • HCA's and the CQC - what do they say?

  • 15

    Quality and Outcomes Framework (Quality Improvement)

    • Quality and Outcome Frameworks

    • QOF

    • Your role and QOF

    • QOF Indicators

    • A closer look at a QOF indicator

    • Cog in a Wheel

  • 16

    Role of HCA in General Practice

    • Role of the HCA in General Practice

    • HCA Role In General Practice

    • Fit for Purpose

    • Training Records

  • 17


    • Short Quiz

    • Summary

  • 18

    Long Term Conditions

    • Long Term Conditions

    • Chronic Obstructive Pulmonary Disease (COPD)

    • Emphysema

    • Chronic Bronchitis

    • Asthma

    • Diabetes

    • Hypertension

    • Coronary Heart Disease

    • Artial Fibrillation

    • Mental Health

    • Dementia

    • Portfolio Activity

  • 19


    • Short Quiz

    • Summary

  • 20

    Patient Observations

    • Patient Observations

    • Vital Signs

    • Pulse

  • 21

    Blood Pressure Monitoring

    • Blood Pressure Monitoring

    • Causes of raised blood pressure

    • Equipment Needed

    • Procedure

    • Demonstration of Procedure

  • 22

    Respiratory Rate

    • Respiratory Rate

    • What is respiratory rate?

    • Equipment Needed

    • Procedure

  • 23

    Pulse Oximetry

    • Pulse Oximetry

    • Causes affecting oxygen saturation level

    • Procedure

    • Demonstrating Procedure

  • 24

    Tympanic Temperature

    • Tympanic Temperature

    • Causes of Change

    • What is Normal?

    • Equipment

    • Procedure

    • Demonstrating Procedure

  • 25

    Blood Glucose Monitoring

    • Blood Glucose Monitoring

    • What is it?

    • What Can Affect Blood Glucose?

    • Equipment

    • Procedure

    • Demonstration of Procedure

  • 26

    Height, Weight and BMI

    • Height, Weight and BMI

    • Height

    • Weight

    • Body Mass Index (BMI)

    • BMI Ranges

  • 27


    • NEWS2

    • NEWS2

    • NEWS2 Learning Resources

  • 28

    Urine Testing / Urinalysis

    • Urinalysis

    • How to test the urine and action the results

  • 29

    Clinical Skill Competencies

    • For your Portfolio

  • 30


    • Short Quiz

    • Summary

  • 31


    • Chaperone

    • Process and Administration

  • 32

    Health Promotion

    • Health Promotion

    • Healthy Living, Right Choices

    • New Patient Health Checks

    • NHS Health Checks

    • For your Portfolio

  • 33


    • Short Quiz

    • Course Completion

    • Feedback

  • 34


    • Further Reading...

    • Course Update information

Example of the Portfolio

Embark on a visual journey of success with our exclusive video guide on crafting impactful portfolios for HCA Training Level 1! 🏥🚀

🔍 Discover What Your Level 1 Portfolio Should Showcase:

  • Witness the art of showcasing foundational skills and care certificates.
  • Learn how to emphasize your commitment to compassionate patient care.

🎓 Craft Your Path to Success: Watch the video for a guide on creating a Level 1 portfolio that stands out.